BUS445- Week 5- Final Assignment

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BUS445- Week 5- Final Assignment

I don’t know how to handle this Management question and need guidance.

Week 5 – Final Paper Waypoint Assignment

Final Paper

[WLO: 1] [CLOs: 1, 2, 3, 4, 5]

For your final paper, pick one of the following departments:

  • A Manufacturing Department producing widgets with an internal production rejection rate of 2% and a return within warranty period of 5%.
  • A Service Department with complaints from 7% of its customers.

Neither department has detailed records of what the issues are. In your paper, recommend a proposed quality improvement plan based on the COPIS model. The recommendation should include the following:

  • Build the justification for a quality improvement plan.
  • Identify several approaches to customer service and describe one more in depth; illustrate the relationship between customer loyalty and output satisfaction.
  • Design an output-control and measurement approach to improve process performance.
  • Evaluate different process-improvement and management approaches.
  • Justify a recommended process-improvement approach.
  • Develop an input-measurement and management approach.
  • Develop a supplier-management approach to improve input and supplier quality.
  • Propose your customer-focused recommendations in your summary or conclusion.

You improvement plan must incorporate at least three scholarly sources in addition to the course text.

The Final Paper

  • Must be five to seven double-spaced pages (1,500 – 1,750 words) in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).

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