references to be used:
Outlining – Los Angeles Valley College: How to write an outline. http://www.lavc.edu/library/outline.htm
Bennie, M. (2009). Guide to good business communications: How to write and speak English well in every business situation (5th ed.). Oxford, UK: How To Books, Ltd. Retrieved from Netlibrary database.
Forsyth, P. (2006). How to write reports & proposals (2nd ed.). Philadelphia.: Kogan Page. Retrieved from Netlibrary database.
