The Situation:
Under-staffing/over-loading, staff leaving/re-assignment, missing a key meeting, situations beyond their experience, frustration, personality conflicts, honest mistakes, misunderstandings, false expectations, etc.
There is project/client risk, and the possibility of risk avoidance and recovery.
There is staff risk, and the possibility of risk avoidance and recovery.
How would you handle this in a professional manner?
1)Use an example, preferably from your own experience, that involves both project/client and staff issues. Briefly describe the consequences associated with the issue.
2)Use the concepts from the “Managing and Avoiding Disputes†chapter to analyze:
a)What did happen;
b)What could have happened differently (or better), to help resolve the Project issue at the Client level;
c)What could have happened differently (or better), to help the Staff involved in the issue to learn productively and professionally.
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